Our Clinic Policies
Terms of Service:
Welcome to the Clinic of Aesthetic Medicine and Integrative Healthcare. These terms govern your use of our services and website. By accessing our services, you agree to comply with these terms, which cover our service provisions, your responsibilities, and our liabilities. Please read them carefully and contact us with any questions.
Privacy Policy: At The Clinic of Aesthetic Medicine and Integrative Healthcare, we respect your privacy. This policy explains how we collect, use, and protect personal information. We adhere to local privacy laws and only collect necessary information with your consent. Your information is used to provide and improve our services, and we do not share it with third parties without your permission.
Accessibility Policy The Clinic of Aesthetic Medicine is committed to ensuring that our services are accessible to everyone, including individuals with disabilities. This policy outlines our efforts to provide accessible facilities and services. If you have accessibility needs, please contact us so we can accommodate you.
Complaints Procedure We aim for the highest standards, but if you’re dissatisfied, we encourage you to contact us. This procedure outlines how to file a complaint and how we will handle it, ensuring a fair and timely resolution.
Health and Safety Policy Our clinic prioritizes health and safety. This policy details our measures to ensure a safe environment for our patients and staff, including hygiene practices and emergency procedures.
Appointment Policy Consultations and services at The Clinic of Aesthetic Medicine and Integrative Healthcare are available by appointment only. To schedule, please contact our customer care line anytime at 1-868-464-6952 or 1-868-763-4872. Appointments can be made via phone calls or WhatsApp.
Cancellation Policy Your appointments are reserved especially for you. We understand that sometimes schedule adjustments are necessary. If you need to adjust or cancel your appointment, please contact us at least 24 hours in advance at 1-868-763-4872 or 1-868-464-6952.
Ethical Policy Our clinic operates under the highest ethical standards in all aspects of our medical practice. This policy guides our interactions with patients, ensuring that we conduct our work with integrity, respect, and professionalism. We adhere to strict guidelines to maintain the trust and confidentiality expected by our patients and the broader community.
Return and Refund Policy
Services:
- Payment and Non-Refundability: Payment is due immediately upon completion. Services are non-refundable if they meet agreed-upon standards.
- Exceptional Circumstances: Refunds may be considered in cases of clinic error or non-performance. Such requests are reviewed case-by-case.
- Dispute Resolution: We aim to resolve disputes transparently and fairly. Contact us directly with concerns.
Products:
- Return Conditions: Unopened products can be returned within 14 days for a full refund. Opened products are non-refundable unless defective.
- Defective Products: Defective items can be returned for a full refund or exchange upon verification.
- Refund Processing: Refunds will be issued using the original payment method, unless otherwise agreed.
